Warranty

Australian Stock

Every product that we have available for sale here at Milkr is 100% Australian stock. It means that:

• They are fully certified for sale into the Australian retail market.
• Each of them is supplied with a local manufacturer warranty. 
• Milkr is the authorised Australian retailer of all these products.

Milkr Warranty

All Milkr products are backed by a 12 month comprehensive warranty. During the warranty period, you are entitled to free replacement for major failure.

Replacement Process

1. Email to help@milkr.com.au providing:
   • A detailed description of the damage or fault; and
   • Photos (or video, where appropriate) showing the damage or fault.
   • A receipt or proof of purchase from Milkr.
2. We will review and send you email for the instruction of returning the faulty product.
3. You may return the faulty product. Mail it to the nominated address in the instruction of return.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your faulty product. We will also notify you of the approval or rejection of your replacement. If you are approved, we would send you a brand new one of the same model or similar within 3 business days.

Conditions

• Our warranty lasts 12 month since your purchase. 
• To be eligible for free replacement, your faulty product must be adequately packaged. All original items must be returned to Milkr.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. 

You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Ownership of the Goods in Delivery 

We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. Milkr does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

Milkr is not responsible for un-tracked mails, we strongly suggest customers to go with Secured Trackable Parcel Service.

The date of dispatch listed in the confirmation email is the estimated date of dispatch as is reasonably estimated by Milkr and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e-mail address nominated in their Order.

Milkr is not responsible for the delivery time of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated Milkr (as notified to the Customer) in relation to date and time of delivery. Milkr shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.